What to Include

To help us assist you faster, please include the details that best match your request.

• Your full name and the email address used for your order or account.
• Your order number, if your message is about an existing purchase.
• The product name or item details, if your question is product related.
• A short description of the issue or question.
• Photos or screenshots, if they help explain the request.

How We Can Help

• Order Support Get help with order questions, order details, purchase updates, and order-related account information.
• Shipping Support Ask about shipping updates, delivery questions, tracking-related concerns, and shipment details.
• Returns & Exchanges Contact us before starting a return or exchange so we can review your request and provide the next steps.
• Product Questions Send us questions about product details, availability, sizing notes, collector items, or item-specific information.
• Account Help Reach out for help with account access, account details, or questions related to your customer profile.
• General Support Use email or the contact form on this page for any other Mattel Creations customer service request.

Contact Form Note

Your Privacy Matters

Please only share information related to your customer service request. We use the details you provide to review your message, respond to your question, and support your Mattel Creations shopping experience.