Shipping Destinations

Mattel Creations provides Free Worldwide Shipping to available shipping destinations. During checkout, customers should enter a complete and accurate shipping address so the order can be processed correctly.

Some destinations may require additional review due to address format, delivery restrictions, or local shipping availability. If there is an issue with your shipping address, our customer service team may contact you for updated information.

Shipping Rates

Mattel Creations offers Free Worldwide Shipping. This means eligible orders are shipped without a standard shipping charge.

Order Processing

Once your order is placed, it enters our processing queue. Processing normally takes 1–3 days before shipment.

• Orders are reviewed for payment confirmation and order details.
• Product availability and shipping information may be checked before shipment.
• Processing may take longer during high-volume periods, new releases, or promotional events.
• If additional information is needed, customer service may contact you by email.

Estimated Delivery Time

After your order ships, the estimated delivery time is 2–5 days. This timeframe begins after shipment, not after the order is placed.

Delivery estimates may be affected by destination, local delivery conditions, weather, customs review, carrier delays, or incorrect address information.

Tracking Information

Tracking information is usually updated within 1–3 days after shipment. Once tracking becomes available, you can use it to follow the progress of your package.

1. Your order is placed and enters processing.
2. Your order is prepared and shipped after processing is complete.
3. Tracking is updated within 1–3 days after shipment.

If tracking does not update immediately, please allow the full tracking update window before contacting customer service.

Wrong or Incomplete Address

Customers are responsible for entering accurate shipping details at checkout. Please review your shipping address carefully before submitting your order.

• Include your full name, street address, apartment or unit number, city, state or region, postal code, and country.
• Use the correct email address so we can contact you if there is an order or address issue.
• If you notice an address mistake, contact us as soon as possible at [email protected].

We cannot guarantee that an address can be changed after an order has entered processing or shipment, but we will review your request and help where possible.

Customs, Duties, and Taxes

International shipments may be reviewed by local customs authorities. Customs processing may affect delivery timing, but customers are not responsible for paying customs duties, import taxes, brokerage fees, or other government charges for eligible shipments covered by our Free Worldwide Shipping service.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, damaged, or shows unusual tracking activity, please contact Mattel Creations customer service so we can review the issue.

• For delayed packages, please include your order number and tracking details.
• For damaged packages, please include clear photos of the item, packaging, and shipping label if available.
• For missing packages, please confirm that the shipping address entered at checkout was correct.
• For wrong-item or incomplete shipments, include photos and a clear description of the issue.

We will review your message and provide the next steps based on the order details and shipment status.

Pre-Order or Special Release Items

Some collector products, limited releases, or special items may have unique fulfillment timing. If a product page or order confirmation includes a specific release or shipment note, that information may apply to the order.

If you have questions about a specific order or product release, please contact us with your order number and product details.