Information We Collect

Mattel Creations may collect information you provide directly and information generated when you use our website.

• Contact Details Name, email address, billing details, shipping details, and other information you provide at checkout or through customer support.
• Order Details Products purchased, order number, purchase history, payment status, delivery details, returns, exchanges, and related service messages.
• Website Data Device information, browser type, pages viewed, website interactions, cookies, analytics data, and general usage information.

How We Use Information

Mattel Creations uses customer information for normal ecommerce operations and customer support.

• To process, confirm, manage, and deliver customer orders.
• To communicate about orders, account activity, product questions, returns, exchanges, and customer service requests.
• To provide website functionality, account access, checkout features, and customer support tools.
• To review and improve website performance, product browsing, content organization, and customer experience.
• To detect, prevent, and respond to fraud, unauthorized activity, security concerns, or misuse of the website.
• To send email marketing messages when customers subscribe or otherwise agree to receive them.

Order Processing

When you place an order with Mattel Creations, we use the information you provide to process your purchase, confirm order details, arrange fulfillment, send order updates, and provide customer support.

Order information may also be used to manage returns, exchanges, payment issues, fraud review, inventory-related updates, and post-purchase support.

Payment Information

Mattel Creations accepts payments through PayPal, Stripe, and credit card payment processing. Payment details are handled by the applicable payment processor so your payment can be authorized, completed, refunded, or reviewed when necessary.

Mattel Creations does not require customers to send full payment card details by email. Please do not include full credit card numbers, passwords, or other sensitive payment information in customer service messages.

Cookies and Analytics

Mattel Creations uses cookies and analytics tracking to support website functionality, remember preferences, understand website performance, improve browsing experience, and review how visitors interact with our pages.

• Essential cookies may help the website operate, support cart features, and maintain checkout functionality.
• Preference cookies may help remember certain settings or browsing choices.
• Analytics cookies and similar technologies may help us understand traffic, page activity, and website performance.

You can usually adjust cookie settings through your browser. Some website features may not work properly if certain cookies are disabled.

Email Marketing

If you subscribe to Mattel Creations email marketing, we may use your email address to send store updates, product news, promotional messages, sale information, and related ecommerce communications.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us at [email protected]. Transactional emails about orders, payments, shipping, returns, exchanges, or account activity may still be sent when needed.

Service Providers

Mattel Creations may share limited information with service providers that help operate the store, process payments, fulfill orders, manage customer service, provide website functionality, support analytics, and deliver email communications.

Service providers are expected to use customer information only as needed to provide services to Mattel Creations and support the customer experience.

Data Security

Mattel Creations uses reasonable administrative, technical, and organizational safeguards designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No online store, website, payment system, or electronic transmission method can be guaranteed to be completely secure. Customers should use strong passwords, protect account access, and avoid sharing sensitive information through unsecured channels.

Data Retention

Mattel Creations keeps customer information for as long as reasonably needed to provide services, process orders, manage customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable obligations.

When information is no longer needed, we may delete, anonymize, or securely retain it according to our normal business and recordkeeping practices.

Customer Privacy Rights

Depending on where you live, you may have certain privacy rights related to your personal information. These rights may include requesting access, correction, deletion, restriction, portability, or the ability to object to certain uses of your information.

To submit a privacy request, please contact Mattel Creations at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Mattel Creations is an ecommerce website intended for customers who can make purchases through appropriate account and payment methods. We do not knowingly collect personal information from children without appropriate permission.

If you believe a child has provided personal information to Mattel Creations, please contact us at [email protected] so we can review the request.

International Users

If you access Mattel Creations from outside the country where our store operations or service providers are located, your information may be processed or stored in locations with different privacy rules than your location.

By using the website, placing an order, or contacting customer support, you understand that your information may be handled as described in this Privacy Policy.

Policy Updates