Acceptance of Terms

By visiting the Mattel Creations website, placing an order, creating an account, or using any store feature, you agree to follow these Terms of Service and any related policies posted on the website.

If you do not agree with these terms, please do not use the website or place an order through Mattel Creations.

Online Store Terms

You may use the Mattel Creations website only for lawful shopping, account, and customer service purposes. You agree not to misuse the website, interfere with store operations, or attempt to access information or systems without permission.

• You must provide accurate information when placing an order or contacting customer support.
• You may not use the website for fraudulent, harmful, misleading, or unauthorized activity.
• You may not copy, resell, exploit, or misuse website content, product information, or store features without permission.
• You are responsible for keeping your account login information secure if account features are available.

Product Information

Mattel Creations works to present product information clearly, including product names, descriptions, images, options, pricing, and availability. Product colors, packaging, size, materials, or display details may vary depending on screen settings, product updates, or production details.

Product descriptions are provided for general shopping information. If you have a specific product question before placing an order, please contact us at [email protected].

Pricing and Availability

Prices, product availability, promotions, and product details may change without notice. Mattel Creations may update, limit, cancel, or discontinue products, collections, promotions, or website features at any time.

We reserve the right to correct errors, inaccuracies, or omissions related to product information, pricing, availability, promotions, shipping details, or order information.

Orders and Payment

When you place an order, you agree to provide current, complete, and accurate purchase, payment, billing, shipping, and contact information.

• Orders are subject to acceptance, payment authorization, product availability, and fraud review.
• Mattel Creations may cancel or limit orders if information appears inaccurate, unauthorized, suspicious, incomplete, or otherwise not in compliance with these terms.
• Payment must be completed through the available checkout methods shown at the time of purchase.
• You agree not to submit false payment information or use payment methods without authorization.

Shipping Reference

Mattel Creations offers Free Worldwide Shipping as described in our Shipping Policy. Shipping timelines, tracking updates, delivery estimates, address requirements, customs coverage, and delayed package support are explained in the Shipping Policy.

Shipping information may vary depending on order details, destination, product availability, and other fulfillment factors. Please review the Shipping Policy before placing an order.

Return Reference

Mattel Creations offers 30 Days Free Returns for eligible items as described in our Return Policy. Return eligibility, item condition, refund timing, exchanges, damaged items, and return instructions are explained in the Return Policy.

Customers must follow the return process provided by customer service before sending any item back. Returns sent without following the required return instructions may not be accepted.

Account Information

If account features are available, you are responsible for keeping your login details confidential and for all activity that occurs under your account. Please contact Mattel Creations if you believe your account has been accessed without permission.

Mattel Creations may suspend or restrict account access if we believe an account is being used in a way that violates these terms, creates security concerns, or affects store operations.

Prohibited Uses

You agree not to use the Mattel Creations website, products, content, or services for prohibited purposes, including:

• Any unlawful, fraudulent, abusive, harmful, or misleading activity.
• Submitting false, inaccurate, or unauthorized order, payment, account, or contact information.
• Attempting to interfere with website security, checkout systems, account features, or store operations.
• Uploading or transmitting malware, harmful code, spam, or disruptive content.
• Collecting customer data, website content, or product information without permission.
• Using the website in a way that infringes intellectual property, privacy, publicity, or other rights.

Intellectual Property

The Mattel Creations website may include text, images, graphics, logos, product names, designs, layouts, videos, icons, and other content protected by intellectual property rights.

You may not reproduce, distribute, modify, sell, display, publish, or exploit website content without permission, except as allowed by normal personal shopping use of the website.

Third-Party Links

The Mattel Creations website may include links or references to third-party websites, payment services, tools, or content. These third-party services are not controlled by Mattel Creations.

If you visit or use a third-party website or service, your use may be subject to that third party’s own terms, privacy policy, and practices.

Disclaimer

The Mattel Creations website and services are provided for general ecommerce use. We work to keep the website accurate and available, but we do not promise that every feature, product, image, description, price, or service will always be error-free, uninterrupted, current, or available.

Limitation of Liability

To the fullest extent permitted by applicable law, Mattel Creations will not be responsible for indirect, incidental, special, consequential, or punitive damages related to your use of the website, products, services, account features, or inability to use the website.

This limitation applies to claims related to website errors, service interruptions, product availability, order issues, unauthorized access, third-party links, or other store-related matters, except where such limitations are not allowed by applicable law.

Changes to These Terms

Your continued use of the website after changes are posted means you accept the updated Terms of Service.